Facility Maintenance & Internal Operations

Tap. Report. Resolve.

Heavy-duty NFC tags turn any HVAC unit, freezer, playground gate, or door into a one-tap report. Staff tap, speak, and submit — you get a verified, traceable work order in under a minute.

Tap a tag → Open Manager Console

Opaque tag tokens Deterministic safety policy Append-only audit

9:41●●● 5G 100%

SitePulse
SUNRISE ACADEMY · REPORTER

Phase 1 · XPI SitePulse Core

An unrecorded problem becomes a controlled work order

No app to install, no maintenance system to learn. The tag opens a secure shell; management keeps full control of assignment, cost, and closure.

📟

01 · TAP

Scan the asset tag

The tag holds only a random opaque token — no address, no asset ID. The server resolves it and opens the report shell.

🎙️

02 · REPORT

Speak or type the issue

Up to 60 seconds of voice or a quick note, plus photos. AI drafts a structured summary the reporter confirms.

🛡️

03 · PROTECT

Safety rules fire first

Gas, smoke, live wiring, and flooding trigger fixed emergency instructions — never generated by the model.

✅

04 · RESOLVE

Manager routes & closes

Assign to staff or an approved vendor, collect proof-of-work, and approve closure. Every step is audited.

Live · shares data with the phone demo above

Manager Console

File a report on the phone and watch it land here instantly. Route it, track it, and approve closure — with a full audit trail on every ticket.

Sunrise Academy — Main Campus

Facility Manager ◆ Dispatch enabled — active tags

Phase 2 · XPI SitePulse Dispatch

Controlled vendor automation — never unauthorized work or spend

A deterministic policy engine decides whether a ticket queues, needs approval, or auto-dispatches within a signed standing authorization. The AI's severity candidate can never override it. Each vendor has a category, hours, acknowledgment SLA, and a not-to-exceed spend limit.

Auto-dispatch — routine ticket within a standing authorization & not-to-exceed cap

Manager approval — HIGH severity, critical safety, or above the vendor's spend cap

Queue — no standing rule covers this vendor + category

The vendor's side · scoped, single-use access

Vendor Portal

A dispatched vendor gets a random, single-use link — a generic alert with no transcript, media, or child/parent data. They accept, check in with a server challenge, submit proof and a parts/labor proposal, and attest. They can never approve their own invoice or browse your facility.

9:41●●● 5G 100%

SitePulse Vendor
SECURE JOB LINK

Try the full loop

Dispatch a ticket to a vendor in the Manager Console.
Open it here — the vendor accepts within SLA, or the engine escalates to the next approved vendor.
Vendor checks in, submits parts + labor and a proof photo.
Back in the console, you approve the cost and closure — vendors can't self-approve.

Open a dispatched job

Phase 3 · XPI SitePulse Command

One command view across every location — connected to your XPI stack

Roll up all facilities into a single dashboard, analyze operations and spend, and connect SitePulse to the XPI ecosystem through purpose-scoped events — without ever building an unrestricted identity graph or leaking data across products.

Sunrise Learning Group

◆ Command · Enterprise Business Owner / Director 4 locations · Louisiana region

Locationsreal-time rollup

Facility	Open	Critical	SLA	Spend MTD	30-day

Issues by categoryportfolio · 30 days

Plumbing38

HVAC31

Electrical22

Doors18

Refrigeration14

General11

Spend controlproposed vs approved · 6 mo

Feb

Mar

Apr

May

Jun

Jul

Proposed by vendors Approved by managers

Managers approved 82% of proposed spend — the rest was renegotiated or sent back. Nothing pays without an approved amount.

Severity mixopen · portfolio

CRITICAL2

HIGH9

MEDIUM14

LOW8

Recurring assets flagged: Westbank rooftop HVAC (4 tickets/90d) — candidate for replacement over repair.

XPI ecosystem integrations — purpose-scoped & field-authorized

🗂️XPI Master CRM● CONNECTED

Operational views only — asset, ticket, status, SLA, cost, vendor, and trends. No parent, child, patient, or lead identity fields cross the boundary.

link · facility_ops.view · field-scoped · JIT support access audited

📝XPI FormLess● CONNECTED

Structured intake can create or enrich a ticket — but external content stays untrusted and passes the same validation and policy engine as a direct report.

event · formless.intake.submitted → ticket draft · confirmation required

📞XPI CallRescue● CONNECTED

A call event can open a ticket, preserving source and correlation ID. A call the AI labels "critical" still cannot dispatch a vendor on its own.

event · callrescue.call.tagged → ticket · source + correlation preserved

💳XPI PayGent● CONNECTED

Only the facility-approved amount and vendor identifiers are sent. No card data is stored, and an invoice is never marked paid from a client-side response.

states · proposed → approved → invoiced → paid · signed callbacks only

🛡 The boundary holds: every cross-product action requires an explicit event contract, purpose, authorization, and audit. SitePulse operational data is never used for unrelated marketing or profiling, and vendors never see parent, child, patient, payment, or lead data.

Event bustransactional outbox · live

DB + Outbox→Event bus→ Master CRMPayGentAnalytics

Enterprise controlsaccount-wide

🏢 Hierarchy

Sunrise Learning Group
  └ Louisiana region
    └ 4 facilities
      └ roles & zones

🔐 Access

Scoped roles — account / region / facility
Step-up MFA on exports & policy
JIT support — reason-coded, audited

🔌 API & webhooks

POST /v1/tickets
whsec_••••7f3a signed
Rate-limited · versioned

📤 Audit & retention

Append-only audit export
Legal hold · configurable retention
Closure revokes grants & tokens

Recommended launch packages

One platform, priced per location

Start secure with Core, add controlled vendor dispatch, then scale to multi-location Command. Every tier inherits the security, audit, and retention controls beneath it.

Phase 1

Core

Secure tag-to-ticket reporting and manager control for a single facility.

$199/mo · per location

$749 one-time setup

✓ 25 active tags · 3 manager seats
✓ 250 tickets · 300 voice min / mo
✓ Voice & text reporting + photos
✓ Dashboard, manual assignment, history
✗ Automated vendor dispatch

Dispatch

Adds policy-controlled vendor execution, SLA escalation, and spend controls.

$349/mo · per location

$1,250 one-time setup

✓ Everything in Core
✓ 50 active tags · 5 manager seats
✓ Up to 10 approved vendors
✓ Controlled dispatch + proof of work
✓ Cost tracking, spend controls, priority support

Phase 3

Command

Multi-location control, analytics, API, and XPI ecosystem integrations.

$599/mo · from

From $2,500 setup · contract-defined

✓ Multi-location command dashboard
✓ 100 tags · 10 managers · 20 vendors
✓ Advanced permissions + executive analytics
✓ API / webhooks
✓ Master CRM · FormLess · CallRescue · PayGent

🚀 XPI SitePulse Launch Pilot — 90-day paid evaluation · $499 setup + $149/mo · 1 facility, 20 tags, 3 managers. For the first 3–5 customers, convertible to Core at completion.

+$15 additional NFC tag $299 25-tag expansion bundle +$20/mo manager seat $350+ on-site asset tagging $99/mo premium support $500 + $50/mo custom-branded portal

Tap. Report. Resolve.

Turn every facility problem into a controlled work order

Start with a 90-day paid pilot at one location. Convert to Core, add Dispatch when you bring in vendors, and scale to Command across your whole portfolio — on one secure platform.

Try the live demo

Core secure reporting◆ Dispatch vendor automation◆ Command multi-location + XPI stack

XPI SitePulse · Core · Dispatch · Command · interactive prototype · v1.3 branded